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Online student's helpdesk

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The Online Student’s Helpdesk is the official digital support system provided by the University of Bergamo for handling a wide range of academic, administrative and technical issues. The platform is designed to assist enrolled students, prospective applicants and graduates with personalised, trackable help requests. 

You can access support services through two dedicated portals, depending on the nature of your request. 

“Sportello Internet” (general student portal)

Sportello Internet is the main entry point for online student services. It allows you to submit support tickets, consult a knowledge base and follow the status of your request. 

Through the portal you can: 

  • submit requests regarding enrolment, tuition fees, exam calendars, study plans, graduation and more; 
  • ask for assistance with procedures, certificates, student status and payments; 
  • access pre-enrolment services for prospective students; 
  • track the status of your request and receive email updates. 

Direct link to the English interface of the Sportello Internet  

“Helpdesk – Segreteria studenti” (student services office helpdesk)

This is a dedicated channel for more specific queries managed directly by the Student Services Office, particularly for technical or administrative issues not covered in the general portal. 

Use this portal for: 

  • help with login issues, certificates, password recovery; 
  • support with exam booking errors or inconsistencies; 
  • communications related to official academic documentation. 

Access the Helpdesk Segreteria Studenti

Why use the Helpdesk?
  • Easy access from any device using UniBg credentials; 
  • centralised support for academic and administrative procedures; 
  • ticket tracking and response notifications via email; 
  • direct contact with Student Services staff and support offices; 
  • available to current students and applicants. 
Additional support

For further assistance or help navigating the portals, you can also consult the University’s dedicated support page: 

Learn more about Student Services and how to get help